Kelowna Karma Market Support Coordinator

All persons working directly with clientele will have experience working with vulnerable populations, customer service experience and effective communication. A criminal record check must be on file and renewed every two years as per the Mamas for Mamas policy manual. 

Department: Daily Kelowna Operations

Supervisor: Karma Market Manager

Essential Duties and Responsibilities:

  • Track and monitor items in store, fill in when appropriate, while maintaining office space
  • Provides care for children in a healthy, safe, and structured environment
  • Enter data into Salesforce
  • Shop directly with clientele, assess needs and refer to at risk if necessary
  • Screening all clients and walk-ins
  • Support and assist in sorting donations
  • Adhere to volunteer and staff schedule
  • Assess clients’ needs, situations, strengths, and support networks to determine their goals
  • Responding to emails and answering phone calls
  • Monitor, evaluate and record client progress through follow ups/ check ins
  • An addition to existing support for front end, staff, and volunteers
  • Any other duties assigned

This is an in-person position at the Mamas for Mamas Karma Market located at 1911 Dayton St. The position will be 35 hours per week. The hours of work are to be completed from 930am to 430pm Monday through Friday based on scheduling. Benefits will be offered after the successful completion of a 3 month probation period.

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