Karma Market Booking Terms & Conditions

Appointment Exclusivity:

Each scheduled appointment is exclusive to the registered client and their immediate family. No other members or groups are permitted during your time slot.

Arrival Time:

Please arrive no more than 10 minutes prior to your appointment time to promote an orderly and smooth turnover.

Client Attendance:

It is required that the registered client attends the appointment alone. Please ensure to bring your own bags for shopping.

Cancellation and No-show Policy:

If you are unable to attend your scheduled appointment, please notify us as soon as possible so others may benefit from the available slot. Failure to notify us of your cancellation and not showing up for your appointment three times consecutively will result in the restriction of online booking. Five consecutive no-shows will lead to a 3-month suspension from the Karma Market.

Frequency of Appointments:

To ensure fairness and availability to all members of our community, we kindly request that you limit your appointments to one per month. If you are unable to attend your appointment, please reschedule or cancel in advance. This consideration allows those in urgent need to access the Karma Market.

Item Limitation:

For each appointment, clients are allowed to take a maximum of five items per family member. This ensures equitable distribution of resources among all clients making use of the Karma Market’s services. Please respect this limit to help us serve our community better.

Frequent Shoppers Policy:

We have noticed a trend of frequent shoppers consistently booking up space. To ensure equitable access for all clients, especially those who often find it challenging to secure a slot, frequent shoppers will be transitioned to quarterly appointments. This will free up more slots for other clients. Your understanding and cooperation in this matter is greatly appreciated as we strive to serve our community better.


By scheduling an appointment, you agree to abide by these terms and conditions. Failure to comply may result in termination of your ability to book and attend appointments at the Karma Market.